Available Services:
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Computer support services, including phone, modem and on-site support for problems with
Stand-alone computer and networks
Operating systems
Aged Care specific software
Office productivity software (Microsoft Office, Lotus, etc)
Backup and restore routines
Internet connectivity, including email facilities
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Supply and/or installation of computer hardware and software, including
Survey and evaluation of existing IT infrastructure
Cost/benefit analysis on proposed changes and/or additions to existing systems
Installation and configuration of hardware/software
Documentation of procedures, usage and maintenance schedules
Creation of hardware/software database, incl. tracking of warranty periods, upgrade cycles, etc.
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Network maintenance
Evaluating and proposing suitable maintenance schedule
Performing regular maintenance tasks via modem and/or on-site visits to eliminate preventable problems
Regular reporting on ‘state of the network’ status, to enable timely, properly budgeted responses
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Implementation of ‘best practice’ IT solutions
Reporting on changes in technology
Documentation of IT hardware and software resources
Utilisation analysis with particular emphasis on workflow improvements
Documentation of IT usage practices
Staff training